Frequently Asked Questions

How do I contact you?

You can contact us at via our Contact page

How can I find out more information for a product?

Send us an email at and we’re happy to provide you with more information.

What is your returns policy?

We hope that you absolutely love every purchase made from us, but if you wish to return an item, please email us within 24 hours of receiving your order at Items that you wish to return must be sent back within 14 days of receiving the items. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must also be returned in the original packaging. Please provide photos. 

You can find the full information about our returns policy here.

We do not accept returns on bespoke products, unless the item arrives faulty.

What if my items arrives broken or is faulty?

We endeavour to package all of our items up so that they arrive safely and in one piece, however we appreciate that accidents can happen. If your item arrives broken or you believe your item is faulty please contact immediately. When emailing please include a photograph of the damaged/faulty item, and a description of the fault. Please do not attempt to fix the item of your own accord or via a third party as this may affect your entitlement to a refund, compensation or reimbursement.

All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies please notify us within 24 hours of receiving the parcel. We are unable to replace or refund items if we are not notified within this time. We will arrange collection of the faulty item from you and cover the delivery cost of the replacement to make sure you're happy.

Who do I contact if I have a wholesale enquiry?

Please send all enquiries to and we will get in touch to discuss it with you.

Still have questions for us?

Get in touch